Refund & Return Policy

Last Updated: 28 November 2025

At India New EVMART, we value your trust and are committed to delivering high-quality EV products. Our Refund & Return Policy ensures a transparent and hassle-free experience for every customer.

1. Eligibility for Returns

You can request a return in the following situations:

• You received a damaged or broken product.

• You received a defective product or manufacturing fault.

• You received the wrong product or model.

• The product is not functioning as described.

Note:
Returns are accepted within 7 days of delivery only.

2. Conditions for Return

To approve a return:

• The product must be unused and in original condition.

• All accessories, manuals, chargers, and packaging must be returned.

• Physical damage caused after delivery is not eligible for return.

• EV scooters must not show signs of riding or misuse.

3. Non-Returnable Items

These items cannot be returned:

• Used EV scooters

• Used lithium batteries

• Spare parts with installation marks

• Items damaged due to customer handling

• Products purchased during clearance sale

4. Replacement Policy

If your return is approved, we provide:

• Free replacement for damaged/defective items

• If the item is out of stock, you may choose refund or different product

5. Refund Process

• Refunds are issued only after product inspection.

• Refund processing time: 5–7 working days.

• Refunds are credited to your original payment method.

6. Order Cancellation

You may cancel your order before shipping.
After dispatch, the order cannot be cancelled.

7. How to Request a Return

To initiate a return or refund, contact us with:

• Order ID

• Product name

• Pictures/video of the issue

• Reason for return

📞 +91 9220731438

Our support team will guide you through the full return process.